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Seven Two-Day Modules | 8.4 CEUs
With today's changes in the health care environment, the transition from healthcare provider to health care administrator presents many challenges. Health care providers bring a wealth of knowledge regarding health care issues to their administrator role; however, in order to be a successful administrator, it is necessary to have a firm understanding of the business side of health care and develop effective leadership skills.
This program will prepare licensed health care professionals to be leaders who are agents for change in the current health care environment. The curriculum will provide training to facilitate the move into administrative positions or leadership roles regardless of whether that role is in a large hospital or small practice. It is not only for those who are new to an administrative role but also for those who are already in one and want to hone their skills.
Program Description
The program consists of seven two-day modules. Each module includes one day of learning and one lab day to apply the tools and strategies being taught. The module is split between two Saturdays to give participants time to prepare for the lab day.
Modules include:
The Role of the Manager and Leader
- Understanding the functions of management
- Managing versus leading
- Discovering your own style
- Encouraging innovation and creativity
- Developing skills in decision making
Informatics in Today's Technology-rich Health Care Environment
- Use of technology in the health care setting
- Having the right organizational structure in place
- Technology deployment strategies and techniques
- Creating an effective plan for continual training
Influencing Behavior through Contemporary Communication Concepts in the Health Care Setting
- Identifying appropriate forms of communication
- Understanding verbal and non-verbal communication
- Building trust and influencing the behavior of another
Budgets and Revenue/Expense Management
- Preparing a budget
- Understanding your role in revenue management
- Tracking costs and budget variances
- Ratios for better decision making
Managing Change, Conflict Resolution and Team Building
- Coping with change
- Leading through change
- Strategies to identify and mange conflict
- Using conflict to move forward
- Addressing issues constructively before they escalate
- Team building
Healthcare Marketing and Brand Management
- Establishing your brand
- Front-line training
- Key performance indicator
- Social media
Continuous Improvement
- The meaning and uses of the Lean Six Sigma philosophy
- Each phase of the DMAIC management system methodology
- How to map a process and understand its inputs and outputs
- The basics of the Lean methodology and systematic problem solving
Audience
This program is designed for licensed health care professionals and graduates of professional schools who want to increase their knowledge of the business side of health care administration and develop their managerial and leadership skills. It is not only for those who are new to an administrative role but also for those who are already in one and want to hone their skills.
Delivery
Any of the executive education programs offered by the Hudson Center of Entrepreneurship and Executive Education (HCEEE) can be delivered to your organization at your location Please contact us for more information.
Program Fee
Program fee varies based on the size of your group and includes tuition, instructional materials and lunch. Please contact us for more information.
Instructors
John F. Riggs, D.B.A.
Dr. Riggs is currently an Adjunct Professor of Marketing at the H. Wayne Huizenga College of Business and Entrepreneurship, Nova Southeastern University and has more than 25 years of professional and managerial sales expertise. His experience ranges from sales representative to area and regional sales director all the way to VP of sales. Over the course of his professional career, Dr. Riggs has served in executive leadership roles in small entrepreneurial, mid-size, and large pharmaceutical/ biotech firms. Whether he is leading teams of trainers, managers, national directors, or global partners, Dr. Riggs demonstrates the importance of practical yet innovative leadership principles that translate activity into success. Riggs has worked at such companies as MedPointe, Aventis, and The Medicines Company, as well as in corporate and international sales management. Today, he is in the academic arena, where he teaches the sales managers of tomorrow. Dr. Riggs is also seen as an authority in sales force strategy, sales force design, and sales leadership and management. As a national and international speaker on selling and sales management, Dr. Riggs couples his practical experience with his ongoing academic research to create an effective method for companies to accelerate their overall performance.
Eleanor T. Lawrence, D.B.A. & Psy.D.
Dr. Lawrence has been working in human resources and healthcare for over thirty years. She started as a recruiter for Pacific Medical Center in San Francisco, California and worked her way to Chief Ethics and Compliance Officer for HCA/Rose Medical Center in Denver, Colorado. Her educational background includes a BS in Psychology, an MS in Human Resources, a DBA with a concentration in Human Resource Management, and a PsyD in Organizational Leadership.
John Santangelo, IT Director at Cleveland Clinic Florida
John is an experienced caregiver who is passionate about improving patient care through modern technology. Highly motivated in team building and employee retention, he is always striving for success by taking a teamwork approach in working with clinical and business partners to maximize system efficiency always putting patients first. He is focused on maximizing EMR technology in successfully transitioning to a value based care delivery model and has strong beliefs in growing telemedicine and distance health technologies to achieve financial and clinical efficiencies driven by our current healthcare system transformation. His job at Cleveland Clinic Florida in Weston includes informatics, business application support and development, telephony, media services, distance health, network infrastructure, and end user support services.
Course Customization
Using core programs, we can customize the material to fit your corporate training needs. With our extensive resources and program facilitators, we will design a program that is tailored to fit your specified objectives and requirements.
Contact Information
For additional program information, please contact us at:
Hudson Center of Entrepreneurship and Executive Education
H. Wayne Huizenga College of Business and Entrepreneurship
Nova Southeastern University
Carl DeSantis Building, Suite 2088
3300 S. University Drive,
Fort Lauderdale, FL, 33328-2004
Tel: (954) 262-5119
Toll Free: 800-672-7223, ext. 25119
Fax: (954) 262-3188
E-mail: harvey@nova.edu