Managing Conflict in the Workplace

1  Full Day  |  .6 CEUs

Nova Southeastern University is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

Disagreements happen every day in the workplace and conflict is part of every workgroup. Effective group members recognize how to use conflictive energy in a constructive manner. These group members view conflict as an opportunity to strengthen the organization as well as themselves. This one-day program will explain how to do that.

 

Program Description

This interactive program will examine the nature of organizational conflict as well as outline techniques and strategies for resolving destructive conflict in a constructive manner. Topics include the origins of workplace conflict, conflict management styles, active listening strategies, and interpersonal communication tips to promote conflict resolution

 

Learning Outcomes

As a participant in Managing Conflict in the Workplace, you will learn:

• The most effective strategies to identify and manage conflict
• How you add value to your organization by using conflict
• How conflict can become an opportunity
• How teams and individuals can gain from fighting
• How you can grow through conflict
• How you can gain an career edge via constructive conflict
• How to use proven tools for reaching an agreement quickly