Dynamic Communication and Interpersonal Skills

1 Full Day | .7 CEUs
NASBA logo

Nova Southeastern University is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

Enthusiastic businessman reaching out to shake hand

An essential element for success in the information age is to be able to identify the appropriate forms of communication for different messages to varied individuals . Participants in the session learn to communicate more effectively by identifying and removing common barriers. They learn to communicate in a manner that builds trust, teamwork, and consensus. They develop the skills that result in two-way communication. They examine obstacles to effective communication. They learn to facilitate supportive communication with diverse individuals and groups.


Program Description


Barriers to communication

  • Focus on identifying your audience
  • Learn how you come across to others
  • Understand the communication model
  • Verbal and non-verbal communication


Perception and how it can interfere with communication

  • Realize how we come up with perceptions
  • Learn the most challenging aspects of communication
  • Recognize how your perceptions and assumptions may be hindering communication
  • Understand Gender, generational, and various other communication differences


Feedback as a valuable learning tool

  • Learn the importance of anonymous evaluations
  • Identify the secret of asking effective questions
  • Discuss common feedback mistakes

Becoming a better listener

  • Learn and practice techniques that will make you a better listener
  • Understand the different levels of listening
  • Learn the difference between distracting and attending behaviors


Communication as an effective management tool

  • Discover the secrets of converting conflict into collaboration
  • Eliminate resentment that results from poor communication
  • Learn what you can say to resolve conflicts with superiors, peers, and workers
  • Appreciate direct and indirect communication styles


Learning Outcomes

Upon completion of the session, participants will be able to address the following questions:

  • How can I identify barriers to communication?
  • How do my perceptions and assumptions inhibit communication?
  • How can I learn to be a better listener?
  • How can I use communication as an effective tool in the workplace?



This course is designed for executives, leaders, managers, supervisors, business owners, administrators, employees, and any persons wanting to be better communicators.



Any of the executive education programs offered by the Hudson Center of Entrepreneurship and Executive Education (HCEEE) can be delivered to your organization at your location Please contact us for more information.


Program Fee

Program fee varies based on the size of your group and includes tuition, instructional materials and lunch. Please contact us for more information.


Comments from Past Participants

quote icon

Good course. Very dynamic instructor.

Hortense DeCardenas | First Vice President, City National Bank

quote icon

I appreciated the facilitator taking the first part of the class to understand our backgrounds and to address our questions, concerns.

Beverly Hernandez | Manager - Business Analyst, LNR Property

quote icon

The instructor is engaging and thoroughly knowledgeable.

Gay Gagliardi | Marketing Director, Tyco International

quote icon

Found the professor to be an excellent speaker and facilitator.

Beatriz Licor | Senior Executive Office Coordinator, University of Miami Hospital

quote icon

The class was great; I'm sure it will be helpful for every area of my life, starting with my job.

Patricia Luciani | Logistics Coordinator, Stryker

quote icon

I will recommend this course to others.

Herbert Neff | Controller, Homestead Miami Speedway

quote icon

Excellent content and facilitation.

Shannon Santos | Training Director, Coastal Construction

quote icon

Great program leader; kept the class motivated

Wanda Ramos | Order Logistics Coordinator, GEMS

quote icon

Clear, practical, well prepared, good examples.

Salamon Levy | Marketing Director, Discovery Networks


Course Customization

Using core programs, we can customize the material to fit your corporate training needs. With our extensive resources and program facilitators, we will design a program that is tailored to fit your specified objectives and requirements.

Want More Information?

Fill out the form below and an executive education enrollment counselor will respond to your message within the next 24-48 hours. Thank you for your interest in the executive education programs from NSU's Huizenga College of Business!


Contact Information

For additional program information, please contact us at:

Hudson Center of Entrepreneurship and Executive Education
H. Wayne Huizenga College of Business and Entrepreneurship
Nova Southeastern University
Carl DeSantis Building, Suite 2088
3300 S. University Drive,
Fort Lauderdale, FL, 33328-2004
Tel: (954) 262-5119
Toll Free: 800-672-7223, ext. 25119
Fax: (954) 262-3188
E-mail: harvey@nova.edu