Management Development Program

4 Full Days  |  2.4 CEUs

Nova Southeastern University is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org

 

Program Description

The Management Development Program modules cover important knowledge and skills required by effective managers. Each module is highly interactive and includes hands-on activities such as short cases, group exercises, and role-plays.

Communicating Effectively

In this module, participants learn to communicate more effectively with subordinates and superiors by identifying and removing common barriers. A key element in the information age is the ability to be able to identify the appropriate forms of communication for different messages. Cases and discussion will be used to understand: verbal and non-verbal communication, gender communication differences, use of e-mail in the organization, skill of listening, use of power in management, and manager as salesperson.

Managing Conflict

Workplace conflict is common in organizations. To manage this issue effectively and reduce the loss of productivity, organizations are looking for specific strategies to identify and manage conflict. In this module, participants will practice strategies that will enable them to add value to their organizations by using conflict to move forward, rather than allowing disagreements to become counterproductive. Participants learn to: use tools for reaching an agreement quickly, identify techniques that raise issues needing to be addressed constructively before they negatively impact work relationships or corporate results, and practice resolving conflict techniques by participating in role play activities.

The Role of Manager

This module examines how to manage workers more effectively by understanding the functions of management. Participants learn to recognize the need to balance the roles and functions in order to successfully achieve individual and organizational goals. Specific topics include: discussion of four types of management activity, assessing value of managerial roles, identifying relationship between management skills and management levels, analyzing management's priorities, learning keys to management success, and conducting a motivation planning session.

Results Driven Leadership

Effective managers must understand the principles of effective leadership, and identify their own style of leadership. They must also recognize the need for flexibility when leading employees and the consequences of failing to change their style. Module topics include: the art and science of leadership as an influence process, difference between management and leadership, leadership theory, charismatic leadership, transactional vs. transformational leadership, and guidelines for effective team leadership.

Value-based Time Management

Managing time based upon proven techniques helps an organization use its resources better. This becomes an element of an organization's strategy to gain competitive advantage. Knowledge and skill combined with quality and service opens the door to greater profits, but speed keeps the door open. Session topics include: analyzing time utilization patterns, managing through effective prioritization and delegation, comparing/contrasting 24 time efficiency techniques, finding ways to improve time management by using better prioritization strategies, discussing options for eliminating time wasters, and considering approaches to business process improvement.

Leading Effective Meetings

The ability to lead effective meetings is a fundamental attribute of the effective manager. Successful interaction among individuals, focused on organizational goals, is built not only during meetings, but also prior to and after the meetings. In this module, participants will: discuss the purpose and use of meetings to build agreement, clarify expectations, and formulate organizational goals; discuss the meeting agenda as a performance enhancement tool; identify processes to manage the group dynamics involved in meetings; and discuss how appropriate meeting minutes can save time, enhance performance, and promote achievement of meeting goals.

Retaining and Motivating

Retaining and motivating employees is among the most significant management challenges today because people consider themselves to be free agents. It begins with hiring the right people for the organization. This is both a science and an art. Module take-aways include: a list of questions that should be asked in every interview, a questionnaire that will help determine employee fit, a list of ways to motivate different generations, an assessment of personal criteria for challenging tasks, and a framework for the 18 ways to energize employees.

Managing Change

In the 21st century, world change is inevitable and constant. We must not only be able to manage change, but to lead our subordinates in coping with and perhaps even embracing change. Participants will learn to: establish a vantage point for change management, differentiate among six different kinds of change, assess how people react to change (including self-assessment), identify and deal with signs of resistance, and develop a four-part strategy for managing change.

Decision Making for Managers

Managing involves decision making. Participants will understand the elements of effective individual decision making, as well as techniques for involving subordinates in decision making when appropriate. Module goals include: methods of managing participation in decision making, using new tools for decision making, identifying priorities for individual development in decision making skills, developing skills in analytical decision making, and improving personal time management through more efficient decision making.